AUDIO - SPECTACULAR MARKETING PODCAST - FIVE STAR HOSPITALITY WITH JONATHAN RAGGETT FROM RED CARNATION HOTELS
This week we’ve got a masterclass in running a business and keeping both your guests & your team happy as we speak to the Managing Director of Red Carnation Hotels, Jonathan Raggett.
Attracting people to work in hospitality
Needing to understand all aspects of your business & practicing what you preach
Online reviews and social media
Customer service basics & going the extra mile
Keeping your teams happy & with you for longer
Being a great leader & keeping up with the latest thinking